Shipping & Returns
Free delivery on UK orders of £25 or more!*
Shipping – UK
We know shipping can be expensive – Royal Mail have increased their prices every year we’ve been in business and we’ve try to meet you halfway with the shipping costs for the longest while, but it’s not sustainable long term. It pains me to increase the price, but the cost is still below Royal Mail’s rates. Royal Mail second class parcels costs £3.20 to post, first class small parcels £3.85 and £4.85 for first class tracked. However, the free shipping option is still available for orders over £25, after discounts
* UK Second Class : £2.99
* UK First Class : £3.49
* UK First Class Recorded: £4.49
* UK Free Shipping (over £25): FREE
Orders will usually be dispatched the very next working day. Royal Mail first class should usually be delivered within 1-3 working days. In my experience, Royal Mail will usually take 1-2 days to arrive. Free delivery is via Royal Mail second class which estimates 2-5 working days.
If you’d like your order faster we can definitely send it out express delivery, but the default option is by far the cheapest, and as it’s sent out First Class flat fee or Second Class for free delivery, will likely work out the same time-wise. Sometimes (like Christmas) your order may take a little longer and we’d ask that you wait the full 3 working days for first class before contacting us if you can.
Royal Mail are usually very good though.
If you have any trouble receiving your order, please message us – there is no doubt that accidents happen sometimes and it sucks when it does. We don’t want you to suffer because of something beyond your control and we’ll do our best to fix it if something goes wrong, but this system is open to abuse as I’m sure you know, so it will be on a case by case basis. Email us with any problems at:
support@daddypigsmokejuice.com
Shipping – Europe
EU shipping via Royal Mail is averagely around £8 or so per item, but we meet you halfway with the cost and charge a flat £3.95 regardless of the size of your order (£7.95 tracked or free over £75). Within the EU, Royal Mail International Standard estimates 3-5 days, though this can vary depending on the destination country’s postal service. With the recent implementation of the TPD in Europe, a number of countries will no longer accept vape related post. The current best information available I have on those countries is here, but please, do make sure that it is legal to receive the contents of your order in your country of origin before ordering.
Shipping – United States
Royal Mail International Tracked to the US averages somewhere around the £20 mark per parcel. I know it is expensive, but there’s no cheaper tracked option than I am aware of from UK to the US. We charge a flat £14.99 to the US which is just below the cost levied by Royal Mail. With the recent deeming regulations and potential flavour bans looming in the states, please be sure that it is legal to receive your order your state before ordering
Returned / Rejected Packages
Occasionally packages may be returned due to e.g. customs rejection, an incorrect / incomplete address, or it hasn’t been collected from your local Mail Centre. If a package is ‘returned to sender’ as it could not be delivered to you for whatever reason, we cannot provide refunds or re-shipments until the original package has been returned and arrived with us. If you have been given a return tracking number it would help us greatly in making sure we can both keep tabs on the progress of your order. When the package has been received back here, we can arrange a re-shipment (subject to a reshipping fee) or alternatively a refund. If you choose to have a refund, this will be the original order total, minus the delivery charge and minus any return shipping costs we have have been charged by the courier.
Customs and Importation
If you are ordering from outside the UK, you will be liable for customs and/or importation fees. These fees are completely outside of our control and are set by the government of your country of residence. Any fees relating to importation of goods are solely at the customers expense and Daddy Pig Smoke Juice is not liable for these charges.
We check the rules and laws for different countries often, but allowing shipping to any given country does not mean that the products that you have purchased are legal in your country of residence. It is assumed that before you place an order, you know which laws apply to the goods you are purchasing and you are complying with those laws that apply to you where you are.
Any goods which are refused by your country’s customs/import department will only be refunded once they are received back to us, minus the postage costs which were applied to your order and any additional fees we may have been charged by the carrier. Additionally, if any of the goods have been opened or damaged then a surcharge may be deducted from your refund.
Returns Policy
We’re really sorry, but for hygiene and safety reasons, we can’t accept returns on e-liquid. Not that you have cooties, but the person who might have hypothetically sent an item back to us and promised us they didn’t open it and they didn’t have cooties *might actually* have opened it and had cooties and NOW YOU HAVE THEM TOO because we believed them when they said they didn’t have cooties and we sent you what we thought was an untampered-with, cootie-free juice. You can see how returns could be fraught with flaws and contamination issues with consumables. We can’t take the chance
Can’t be too careful. We love you too much to see you get cooties. More seriously though, taste is very subjective and what one person loves, another will hate and for that reason we recommend buying liquids in the smallest available bottle size to try first to make sure it’s something you’ll enjoy. H&S prevents us from accepting returns without exception, but if there’s anything that’s not right with your order though, let us know. We’ll do everything we can to make it right for you. Send us an email at:
support@daddypigsmokejuice.com
If you’re not sure about a particular juice, you could always check the site reviews to see what others thought of the item you’re interested in – alternatively, I’d recommend a quick Google or Youtube search for “Daddy Pig Smoke Juice” if you have the time to peruse more reviews or even if you’re just curious and have half an hour to kill. Enjoy!
*within the UK
